Privacy Policy

Privacy Policy

Effective Date: October 2024

Schedlu ("Company", "we", "us", or "our") operates the Schedlu.com SaaS application ("Service") that provides appointment scheduling and management solutions. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service.

By using our Service, you consent to the practices described in this Privacy Policy. Please read this document carefully.

1. Information We Collect

We collect various types of information to provide and improve our Service to you. This information includes:

1.1. Personal Information

We collect personal information that you provide when registering for an account or using our Service, such as:

  • Name
  • Email address
  • Phone number
  • Company or business information
  • Payment and billing information (for paid services)

1.2. Appointment and Customer Data

When using our appointment scheduling features, we collect:

  • Appointment details (e.g., date, time, and duration)
  • Customer information (e.g., names, emails, phone numbers)
  • Preferences and notes related to appointments

1.3. Automatically Collected Information

We automatically collect certain information when you access our Service:

  • Log Data: Your IP address, browser type, operating system, and other technical information.
  • Cookies: Small text files stored on your device to enhance your user experience and track certain usage information.

1.4. Third-Party Data

We may collect information from third-party services integrated with our platform (e.g., Google Calendar, Zoom). The data shared depends on your permissions and privacy settings with those third-party services.

2. How We Use Your Information

We use the information we collect for the following purposes:

2.1. To Provide the Service

  • Facilitate appointment scheduling and management.
  • Notify you of upcoming appointments.
  • Provide customer support and respond to inquiries.

2.2. To Improve and Customize the Service

  • Analyse usage trends and user behaviour to improve functionality and user experience.
  • Offer personalized content based on user preferences.

2.3. To Process Payments

  • Manage billing and payment for paid subscriptions.
  • Communicate about billing issues or renewal reminders.

2.4. Marketing and Communications

  • Send you marketing communications, newsletters, or promotional materials, if you opt in to receive them.
  • Notify you about Service updates and new features.

2.5. To Comply with Legal Obligations

  • Detect, prevent, and respond to fraud, security breaches, or illegal activities.
  • Meet our obligations under applicable laws and regulations.

3. Sharing Your Information

We may share your information under the following circumstances:

3.1. With Third-Party Service Providers

We share information with trusted third-party providers who assist us in operating our Service, such as:

  • Cloud hosting providers (e.g., AWS, Google Cloud)
  • Payment processors (e.g., Stripe, PayPal)
  • Email service providers

3.2. For Legal Compliance

We may disclose information if required by law or to protect the rights, property, or safety of Schedlu, our users, or others.

3.3. In Business Transfers

In the event of a merger, acquisition, or asset sale, your personal data may be transferred to a new entity, subject to the same privacy obligations.

3.4. With Your Consent

We may share your information with other parties when you provide consent or direct us to do so.

4. Your Data Protection Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data:

4.1. Access and Correction

You have the right to request access to or correction of any personal information we hold about you.

4.2. Data Portability

You have the right to request a copy of your data in a structured, machine-readable format.

4.3. Deletion (Right to Be Forgotten)

You have the right to request the deletion of your personal information, subject to legal and contractual obligations.

4.4. Restrict Processing

You can request that we limit how we use your personal data.

4.5. Withdraw Consent

You can withdraw consent for marketing communications at any time by unsubscribing from emails or contacting us directly.

To exercise any of these rights, please contact us at:
Email: support@Schedlu.com

5. Cookies and Tracking Technologies

We use cookies and similar technologies to track activity on our Service and store certain information. Cookies are small data files stored on your device that help improve your experience by remembering your preferences.

5.1. Types of Cookies We Use

  • Essential Cookies: Necessary for the Service to function properly.
  • Performance Cookies: Collect data on how users interact with the Service to improve performance.
  • Marketing Cookies: Used to serve relevant ads to users and track marketing campaigns.

You can control cookies through your browser settings and opt out of certain types of cookies. However, disabling cookies may affect your ability to use certain features of the Service.

6. Security of Your Information

We implement appropriate security measures to protect your personal information from unauthorized access, disclosure, or alteration. These include:

  • Encryption of sensitive data.
  • Secure data storage practices.
  • Access controls for internal and external systems.

However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required by law. After that time, we will securely delete or anonymize your information.

8. Third-Party Links

Our Service may contain links to third-party websites or services. We are not responsible for the privacy practices of these external sites. We encourage you to read their privacy policies before providing any personal information.

9. International Data Transfers

If you are located outside of [Your Country], your data may be transferred to, and processed in, a country other than your own. We take appropriate measures to ensure that your information is treated securely, in accordance with this Privacy Policy.

10. Children's Privacy

Our Service is not intended for children under the age of 13. We do not knowingly collect personal data from children under 13. If we discover that we have inadvertently collected data from a child under 13, we will take steps to delete the information promptly.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. We will notify you of any material changes by posting the new policy on our website and updating the “Effective Date” at the top of this document.

We encourage you to review this Privacy Policy periodically for any updates or changes.

12. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Schedlu
Email: support@Schedlu.com